*{box-sizing:border-box}:root{--rail-bg: #1d1916;--rail-icon: #8f8a82;--rail-icon-active: #ffffff;--rail-hover: rgba(255, 255, 255, .08);--sidebar-bg: #f7f4ec;--sidebar-border: #e6dfce;--sidebar-item-hover: #ece4d0;--sidebar-item-active: #e3d9bf;--main-bg: #ffffff;--main-border: #ebe7dc;--soft-bg: #faf9f5;--text: #1a1815;--text-secondary: #5a554e;--muted: #8f8a82;--brand: #2563eb;--brand-dark: #1d4ed8;--accent: #d97706;--green: #10b981;--danger: #ef4444;--visitor-bubble: #f0edea;--agent-bubble: #1a1815}html,body,#root{height:100%;margin:0}body{font-family:-apple-system,Inter,system-ui,Segoe UI,Roboto,sans-serif;color:var(--text);background:var(--main-bg);font-size:14px;-webkit-font-smoothing:antialiased}button{cursor:pointer;border:none;background:none;font:inherit;color:inherit}button:disabled{cursor:not-allowed;opacity:.55}input,textarea,select{font:inherit}pre,code{font-family:ui-monospace,SF Mono,Menlo,monospace}a{color:inherit}.center-msg{display:flex;align-items:center;justify-content:center;height:100vh;color:var(--muted)}.app-shell{display:grid;grid-template-columns:52px 1fr;height:100vh;background:var(--main-bg)}.icon-rail{background:var(--rail-bg);display:flex;flex-direction:column;align-items:center;padding:10px 0;gap:4px}.rail-logo{width:36px;height:36px;display:flex;align-items:center;justify-content:center;color:#d4cfc4;margin-bottom:6px}.rail-nav{display:flex;flex-direction:column;align-items:center;gap:2px;flex:1}.rail-btn{width:36px;height:36px;border-radius:8px;display:flex;align-items:center;justify-content:center;color:var(--rail-icon);text-decoration:none;position:relative;transition:background .15s,color .15s}.rail-btn:hover{background:var(--rail-hover);color:#e5e1d8}.rail-btn.active{color:var(--rail-icon-active);background:#ffffff1f}.rail-btn.active:before{content:"";position:absolute;left:-10px;top:50%;transform:translateY(-50%);width:3px;height:20px;background:var(--accent);border-radius:0 3px 3px 0}.rail-bottom{margin-top:auto;display:flex;flex-direction:column;gap:6px;align-items:center}.rail-avatar{width:32px;height:32px;border-radius:50%;background:#665d52;color:#fff;font-weight:600;font-size:12px;display:flex;align-items:center;justify-content:center;transition:transform .15s}.rail-avatar:hover{transform:scale(1.08)}.app-body{min-width:0;display:flex;flex-direction:column;overflow:hidden}.page-sidebar{background:var(--sidebar-bg);border-right:1px solid var(--sidebar-border);display:flex;flex-direction:column;overflow:hidden}.sidebar-head{padding:20px 18px 12px;display:flex;align-items:center;justify-content:space-between;gap:10px;border-bottom:1px solid var(--sidebar-border)}.sidebar-head h2{margin:0;font-size:17px;font-weight:700;letter-spacing:-.01em}.sidebar-add{width:28px;height:28px;border-radius:8px;background:#fff;color:var(--text);font-size:18px;line-height:1;display:flex;align-items:center;justify-content:center;border:1px solid var(--sidebar-border);transition:background .15s}.sidebar-add:hover{background:var(--sidebar-item-hover)}.inbox-layout{display:grid;grid-template-columns:220px 320px 1fr 280px;flex:1;min-height:0;height:100%;overflow:hidden}.teammates-layout,.websites-page{flex:1;min-height:0}.inbox-list{display:flex;flex-direction:column;overflow-y:auto;min-height:0}.inbox-nav{padding:12px 10px;overflow-y:auto}.nav-group-label{font-size:11px;font-weight:700;color:var(--muted);text-transform:uppercase;letter-spacing:.06em;padding:6px 10px 4px}.inbox-nav-item{display:flex;align-items:center;gap:10px;padding:8px 10px;border-radius:8px;color:var(--text);font-size:14px;font-weight:500;width:100%;text-align:left;min-width:0}.inbox-nav-item:hover{background:var(--sidebar-item-hover)}.inbox-nav-item.active{background:var(--sidebar-item-active)}.inbox-nav-item .count{margin-left:auto;color:var(--muted);font-weight:400;font-size:13px;flex-shrink:0}.nav-item-text{flex:1;white-space:nowrap;overflow:hidden;text-overflow:ellipsis;min-width:0}.inbox-nav-dot{width:8px;height:8px;border-radius:50%;background:var(--green)}.inbox-list{background:var(--main-bg);border-right:1px solid var(--main-border);overflow-y:auto}.conv-list-head{padding:16px 18px 12px;border-bottom:1px solid var(--main-border);display:flex;align-items:center;justify-content:space-between}.conv-list-head h2{margin:0;font-size:16px;font-weight:700}.conv-list-head .conv-count{font-size:12px;color:var(--muted);font-weight:500}.conv-item{display:flex;gap:10px;padding:12px 18px;border-bottom:1px solid var(--main-border);width:100%;text-align:left;position:relative;align-items:flex-start}.conv-item:hover{background:var(--soft-bg)}.conv-item.active{background:#f3efe3}.conv-avatar{width:32px;height:32px;border-radius:50%;color:#fff;font-weight:600;font-size:12px;display:flex;align-items:center;justify-content:center;flex-shrink:0}.conv-body{flex:1;min-width:0}.conv-item-top{display:flex;justify-content:space-between;gap:6px;align-items:baseline;margin-bottom:2px;min-width:0}.conv-name-wrap{display:inline-flex;align-items:baseline;gap:6px;min-width:0;overflow:hidden}.conv-name{font-weight:600;font-size:13.5px;white-space:nowrap;overflow:hidden;text-overflow:ellipsis;flex-shrink:1;min-width:0}.conv-sep{color:var(--muted);font-weight:400;flex-shrink:0}.conv-site{color:var(--muted);font-size:12.5px;font-weight:500;white-space:nowrap;overflow:hidden;text-overflow:ellipsis;flex-shrink:1;min-width:0}.conv-time{color:var(--muted);font-size:11.5px;white-space:nowrap;flex-shrink:0}.conv-item-preview{color:var(--text-secondary);font-size:13px;white-space:nowrap;overflow:hidden;text-overflow:ellipsis;padding-right:24px}.conv-badge{position:absolute;top:14px;right:14px;background:var(--accent);color:#fff;font-size:10.5px;border-radius:10px;padding:1.5px 7px;font-weight:700;min-width:18px;text-align:center}.chat-view{display:flex;flex-direction:column;overflow:hidden;min-height:0;height:100%}.chat-main{flex:1 1 0;display:flex;flex-direction:column;overflow:hidden;min-width:0;min-height:0;border-right:1px solid var(--main-border)}.chat-header{flex-shrink:0;padding:14px 22px;border-bottom:1px solid var(--main-border);background:var(--main-bg);display:flex;justify-content:space-between;align-items:center;gap:12px}.chat-title{font-weight:700;font-size:15.5px;letter-spacing:-.01em}.chat-sub{color:var(--muted);font-size:12.5px;margin-top:2px}.chat-header-actions{display:flex;align-items:center;gap:4px}.chat-close{background:var(--text);color:#fff;padding:7px 14px;border-radius:8px;font-size:13px;font-weight:500;display:flex;align-items:center;gap:6px}.chat-close:hover{background:#000}.cn-messages{flex:1;min-height:0;overflow-y:auto;padding:16px 20px;display:flex;flex-direction:column;gap:10px;background:#fff}.cn-msg{display:flex;flex-direction:column;max-width:72%}.cn-msg-self{align-self:flex-end;align-items:flex-end}.cn-msg-other{align-self:flex-start;align-items:flex-start}.cn-msg-grouped{margin-top:-6px}.cn-msg-bubble{padding:12px 14px;border-radius:16px;line-height:1.45;word-wrap:break-word;white-space:pre-wrap;font-size:14px}.cn-msg-self .cn-msg-bubble{background:#111;color:#fff;border-bottom-right-radius:4px}.cn-msg-other .cn-msg-bubble{background:#f3f3f3;color:#111;border-bottom-left-radius:4px}.cn-msg-meta{font-size:11px;color:#6b7280;margin-top:4px;padding:0 6px}.cn-day-sep{align-self:center;color:#6b7280;font-size:11px;font-weight:600;padding:3px 10px;background:#f3f4f6;border-radius:10px;margin:10px 0 4px;text-transform:uppercase;letter-spacing:.04em}.cn-typing{align-self:flex-start;background:#f3f3f3;border-radius:16px 16px 16px 4px;padding:12px 14px;display:flex;gap:4px}.cn-typing span{width:7px;height:7px;border-radius:50%;background:#9ca3af;display:inline-block;animation:cn-bounce 1.4s infinite ease-in-out both}.cn-typing span:nth-child(1){animation-delay:-.32s}.cn-typing span:nth-child(2){animation-delay:-.16s}@keyframes cn-bounce{0%,80%,to{transform:scale(.6);opacity:.4}40%{transform:scale(1);opacity:1}}.cn-composer{flex-shrink:0;margin:6px 14px 10px;border:1.5px solid #111111;border-radius:14px;background:#fff;position:relative;padding:10px 12px 8px}.cn-composer-dragover{background:#11111108}.cn-drop-overlay{position:absolute;top:6px;right:6px;bottom:6px;left:6px;background:#1111110a;color:#111;display:flex;align-items:center;justify-content:center;font-weight:600;border-radius:10px;pointer-events:none;z-index:2;font-size:13px}.cn-composer textarea{display:block;width:100%;resize:none;border:none;outline:none;font-family:inherit;font-size:14px;color:#111;background:transparent;min-height:22px;max-height:100px;padding:2px 0 4px;line-height:1.4}.cn-composer textarea::placeholder{color:#9ca3af}.cn-composer-tools{display:flex;align-items:center;justify-content:space-between;margin-top:4px}.cn-tools-left{display:flex;gap:2px}.cn-tool{width:30px;height:30px;border-radius:8px;display:flex;align-items:center;justify-content:center;color:#111;flex-shrink:0;background:none;border:none;cursor:pointer}.cn-tool:hover:not(:disabled){background:#f3f4f6}.cn-tool:disabled{opacity:.4;cursor:not-allowed}.cn-tool-gif{font-size:10px;font-weight:700;width:auto;padding:0 8px;letter-spacing:.02em}.cn-tool-recording{background:#fef2f2;color:#ef4444;animation:cn-pulse 1.2s infinite}@keyframes cn-pulse{0%,to{opacity:1}50%{opacity:.55}}.cn-recording-pill{color:#ef4444;font-size:11px;font-weight:700;margin-left:2px}.cn-send{width:28px;height:28px;border-radius:50%;background:#e5e7eb;color:#9ca3af;display:flex;align-items:center;justify-content:center;flex-shrink:0;border:none;cursor:pointer;transition:background .15s,color .15s}.cn-send-active{background:#111;color:#fff}.cn-send:disabled{cursor:not-allowed}.cn-atts-preview{display:flex;flex-wrap:wrap;gap:4px;margin-bottom:6px}.cn-att-chip{display:inline-flex;align-items:center;gap:4px;padding:4px 8px;background:#f3f4f6;border-radius:14px;font-size:11px;max-width:200px}.cn-att-chip-name{white-space:nowrap;overflow:hidden;text-overflow:ellipsis;max-width:120px}.cn-att-chip-size{color:#6b7280}.cn-att-chip button{color:#6b7280;font-size:14px;line-height:1;padding:0 2px;background:none;border:none;cursor:pointer}.cn-att-chip button:hover{color:#ef4444}.cn-emoji{background:#fff;border:1px solid #e5e7eb;border-radius:10px;margin-bottom:6px;max-height:260px;display:flex;flex-direction:column;overflow:hidden}.cn-emoji-tabs{display:flex;border-bottom:1px solid #e5e7eb;background:#fafafa;padding:4px;gap:2px;flex-shrink:0}.cn-emoji-tab{flex:1;padding:6px 0;font-size:16px;border-radius:6px;background:none;cursor:pointer;line-height:1;border:none;transition:background .1s}.cn-emoji-tab:hover{background:#e5e7eb}.cn-emoji-tab.active{background:#d1d5db}.cn-emoji-grid{flex:1;display:grid;grid-template-columns:repeat(8,1fr);gap:1px;padding:6px;overflow-y:auto;min-height:150px}.cn-emoji-btn{padding:4px;font-size:20px;border-radius:6px;line-height:1;background:none;cursor:pointer;border:none}.cn-emoji-btn:hover{background:#f3f4f6}.cn-msg-attachments{display:flex;flex-direction:column;gap:4px;max-width:320px}.cn-msg-image-link{display:block}.cn-msg-image{max-width:320px;max-height:300px;border-radius:12px;display:block;cursor:zoom-in}.cn-msg-audio{max-width:320px;height:36px}.cn-msg-file{display:flex;align-items:center;gap:8px;padding:8px 12px;background:#fff;border:1px solid #e5e7eb;border-radius:12px;text-decoration:none;color:#111;min-width:200px;max-width:320px}.cn-msg-file:hover{background:#f9fafb}.cn-msg-file-icon{font-size:20px}.cn-msg-file-info{display:flex;flex-direction:column;min-width:0}.cn-msg-file-name{font-weight:500;font-size:13px;white-space:nowrap;overflow:hidden;text-overflow:ellipsis}.cn-msg-file-size{font-size:11px;color:#6b7280}.visitor-info{padding:16px 18px;background:var(--main-bg);border-left:1px solid var(--main-border);overflow-y:auto}.vi-tabs{display:flex;gap:14px;border-bottom:1px solid var(--main-border);padding-bottom:0;margin-bottom:16px}.vi-tab{padding:6px 2px;font-weight:600;font-size:14px;color:var(--muted);border-bottom:2px solid transparent;background:none;margin-bottom:-1px}.vi-tab.active{color:var(--text);border-bottom-color:var(--accent)}.vi-avatar{width:44px;height:44px;border-radius:50%;background:linear-gradient(135deg,#7c3aed,#2563eb);color:#fff;font-weight:600;font-size:15px;display:flex;align-items:center;justify-content:center;margin-bottom:10px}.vi-name{font-weight:600;font-size:14.5px;margin-bottom:2px}.vi-email{color:var(--muted);font-size:12.5px;margin-bottom:18px;word-break:break-all}.vi-section{border-top:1px solid var(--main-border);padding-top:14px;margin-top:14px}.vi-section:first-of-type{border-top:none;padding-top:0}.vi-section-title{text-transform:none;font-size:13px;color:var(--text);font-weight:600;margin-bottom:10px;display:flex;align-items:center;gap:6px}.vi-row{display:flex;justify-content:space-between;gap:10px;font-size:13px;padding:5px 0}.vi-row>span:first-child{color:var(--muted)}.vi-row>span:last-child{text-align:right;overflow:hidden;text-overflow:ellipsis;white-space:nowrap;max-width:160px}.vi-status{text-transform:lowercase;font-size:11.5px;font-weight:600;padding:2px 10px;border-radius:10px}.vi-status-open{background:#dcfce7;color:#166534}.vi-status-closed{background:#fee2e2;color:#991b1b}@media (max-width: 1200px){.inbox-layout{grid-template-columns:220px 300px 1fr}.visitor-info{display:none}}@media (max-width: 900px){.inbox-layout{grid-template-columns:280px 1fr}.page-sidebar.inbox-sidebar-hide-md{display:none}}.websites-page{padding:28px 36px;overflow-y:auto;height:100%;background:var(--main-bg)}.websites-head{display:flex;align-items:center;justify-content:space-between;margin-bottom:8px}.websites-head h1{margin:0;font-size:24px;font-weight:700;letter-spacing:-.01em}.page-sub{color:var(--muted);margin:0 0 22px;font-size:14px}.add-site{display:flex;gap:8px;margin-bottom:28px;max-width:640px;padding:16px;background:var(--soft-bg);border:1px solid var(--main-border);border-radius:12px}.add-site input{flex:1;border:1px solid var(--main-border);border-radius:8px;padding:10px 12px;background:var(--main-bg);outline:none}.add-site input:focus{border-color:var(--accent)}.add-site button{background:var(--text);color:#fff;padding:0 20px;border-radius:8px;font-weight:600}.add-site button:hover:not(:disabled){background:#000}.site-grid{display:grid;grid-template-columns:repeat(auto-fill,minmax(340px,1fr));gap:16px}.site-card{background:var(--main-bg);border:1px solid var(--main-border);border-radius:14px;padding:20px}.site-header{display:flex;justify-content:space-between;align-items:flex-start;margin-bottom:12px;gap:10px}.site-name{font-weight:700;font-size:16px}.site-domain{color:var(--muted);font-size:13px}.site-key{color:var(--muted);font-size:12px;margin-bottom:14px;word-break:break-all}.site-key code{background:var(--soft-bg);padding:2px 6px;border-radius:4px}.site-install pre{background:var(--rail-bg);color:#e2e8f0;padding:12px;border-radius:8px;overflow-x:auto;font-size:12px;margin:0 0 8px;white-space:pre-wrap;word-break:break-all}.site-install button{background:var(--text);color:#fff;padding:8px 14px;border-radius:6px;font-weight:500}.teammates-layout{display:grid;grid-template-columns:300px 1fr;height:100%;overflow:hidden}.teammate-list{list-style:none;padding:8px;margin:0;overflow-y:auto}.teammate-item{display:flex;gap:10px;padding:10px 12px;border-radius:10px;width:100%;text-align:left;align-items:center}.teammate-item:hover{background:var(--sidebar-item-hover)}.teammate-item.active{background:var(--sidebar-item-active)}.teammate-avatar{width:34px;height:34px;border-radius:50%;color:#fff;font-weight:600;font-size:12px;display:flex;align-items:center;justify-content:center;flex-shrink:0}.teammate-meta{flex:1;min-width:0}.teammate-name{font-weight:600;font-size:13.5px;white-space:nowrap;overflow:hidden;text-overflow:ellipsis;display:flex;align-items:center;gap:6px}.teammate-sub{color:var(--muted);font-size:12px;white-space:nowrap;overflow:hidden;text-overflow:ellipsis}.role-badge{font-size:10px;padding:1.5px 7px;border-radius:10px;font-weight:700;text-transform:uppercase;letter-spacing:.04em}.role-admin{background:#fff7ed;color:#c2410c}.role-agent{background:#eff6ff;color:#1d4ed8}.page-main{overflow-y:auto;background:var(--main-bg)}.teammate-detail{padding:32px 40px;max-width:820px}.detail-header{display:flex;gap:16px;align-items:center;padding-bottom:24px;border-bottom:1px solid var(--main-border);margin-bottom:24px}.teammate-avatar-lg{width:64px;height:64px;border-radius:50%;color:#fff;font-weight:600;font-size:22px;display:flex;align-items:center;justify-content:center;flex-shrink:0}.detail-header h1{margin:0 0 4px;font-size:22px;font-weight:700}.detail-email{color:var(--muted);font-size:13.5px}.detail-actions{margin-left:auto;display:flex;gap:8px}.detail-section{margin-bottom:24px}.detail-section-head{display:flex;align-items:baseline;justify-content:space-between;margin-bottom:12px}.detail-section-head h3{margin:0;font-size:14px;font-weight:700}.detail-hint{color:var(--muted);font-size:12.5px}.detail-row{display:flex;justify-content:space-between;gap:10px;padding:8px 0;font-size:13.5px;border-bottom:1px solid var(--main-border)}.detail-row:last-child{border-bottom:none}.detail-label{color:var(--muted)}.assign-list{list-style:none;padding:0;margin:0}.assign-item{display:flex;align-items:center;gap:12px;padding:10px 12px;border:1px solid var(--main-border);border-radius:10px;margin-bottom:6px;cursor:pointer;transition:background .12s,border-color .12s}.assign-item:hover{background:var(--soft-bg)}.assign-item input[type=checkbox]{width:16px;height:16px;accent-color:var(--accent)}.assign-info{flex:1;min-width:0}.assign-name{font-weight:600;font-size:13.5px}.assign-domain{color:var(--muted);font-size:12.5px}.assign-counts{color:var(--muted);font-size:12px}.btn-ghost{background:transparent;padding:7px 12px;border-radius:8px;color:var(--text-secondary);font-size:13px;font-weight:500;border:1px solid var(--main-border)}.btn-ghost:hover:not(:disabled){background:var(--soft-bg);color:var(--text)}.btn-ghost.danger{color:var(--danger);border-color:#fca5a5}.btn-ghost.danger:hover:not(:disabled){background:#fef2f2}.btn-primary{background:var(--text);color:#fff;padding:8px 16px;border-radius:8px;font-size:13.5px;font-weight:600}.btn-primary:hover:not(:disabled){background:#000}.modal-backdrop{position:fixed;top:0;right:0;bottom:0;left:0;background:#0f0a0580;display:flex;align-items:center;justify-content:center;z-index:50;padding:20px}.modal{background:var(--main-bg);padding:24px;border-radius:14px;width:100%;max-width:420px;display:flex;flex-direction:column;gap:12px;box-shadow:0 30px 60px #00000040}.modal-head{display:flex;justify-content:space-between;align-items:center;margin-bottom:4px}.modal-head h2{margin:0;font-size:18px;font-weight:700}.modal-foot{display:flex;justify-content:flex-end;gap:8px;margin-top:8px}.field{display:flex;flex-direction:column;gap:4px;font-size:12.5px;color:var(--muted)}.field input,.field select{border:1px solid var(--main-border);border-radius:8px;padding:9px 12px;font-size:14px;outline:none;color:var(--text);background:var(--main-bg)}.field input:focus,.field select:focus{border-color:var(--accent)}.auth-screen{min-height:100vh;display:flex;align-items:center;justify-content:center;padding:20px;background:linear-gradient(180deg,#1d1916,#2a2420)}.auth-card{background:#fff;padding:36px;border-radius:16px;width:100%;max-width:420px;display:flex;flex-direction:column;gap:14px;box-shadow:0 24px 48px #00000047}.auth-brand{display:flex;align-items:center;gap:10px;color:var(--text)}.auth-brand h1{margin:0;font-size:22px;font-weight:700;letter-spacing:-.02em}.auth-card h2{margin:0;font-weight:600;color:var(--text);font-size:16px}.auth-note{margin:0;color:var(--muted);font-size:13px;padding:10px 12px;background:#fff7ed;border:1px solid #fed7aa;border-radius:8px;color:#9a3412;line-height:1.45}.auth-card label{display:flex;flex-direction:column;gap:5px;font-size:12.5px;color:var(--muted)}.auth-card input{border:1px solid var(--main-border);border-radius:8px;padding:10px 12px;font-size:14px;outline:none;color:var(--text)}.auth-card input:focus{border-color:var(--accent)}.auth-card button[type=submit]{background:var(--text);color:#fff;padding:12px;border-radius:8px;font-weight:600;margin-top:4px;font-size:14px}.auth-card button[type=submit]:hover:not(:disabled){background:#000}.empty-state{padding:48px 24px;color:var(--muted);text-align:center;font-size:14px}.empty-state.small{padding:20px;font-size:13px}.err{color:var(--danger);font-size:13px}